Privacy Policy
Our contact details
Address: Property Malak, 5 Museum Square, Leicester, LE1 6UF
Phone Number: +44 0 333 090 1299
E-mail: info@propertymalak.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Address
- Card details (electronically)
- Phone numbers
- Age
- Email addresses
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To verify the individual’s identity
- To prove that they have usual residential accommodation and that they need accommodation for short periods of time.
- To ensure that they are an adult as our bookings do not allow unaccompanied children.
- To communicate with you following your visit for the purposes of marketing and refunds of any security deposits paid before their stay.
- To communicate directly with guests for effective check in and check out.
We also receive personal information indirectly, from the following sources in the following scenarios:
- When guests book through a 3rd party for example online travel agents such as Booking.com, AirBnB etc
We use the information that you have given us in order to:
- Communicate with you effectively.
- Verify your identity.
- Process payments
- Marketing purposes with your permission
****We may share this information with Law Enforcing Agents. ****
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [info@propertymalak.com]
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your name, phone number and email for 15 years.
We will then dispose your information by deleting electronic files and safely recycling any paper documents collected.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [info@propertymalak.com 0r call 0116 479 4513] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [info@propertymalak.com 0r call 0333 090 1299/0116 479 4513]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
